FAQ
Can I track my package
- Sure thing! We will send you a tracking number with your package information
Can I exchange
- Sure thing! We allow 4-6 working weeks to exchange any items you may purchase.
Can I customise gifts
- No worries, we can personalise your gifts please forward us your message to hello@loble.com.au and we will personalise it. Gift wrapping optional.
Shipping details
- For orders within Australia, please allow 2 - 3 business days for delivery
- For international orders, please allow up to 2 working weeks for delivery
Care Instructions
- Our pieces may tarnish over time we suggest you keep them in their box and take care of them. We will provide replating if it comes off within 8 months at a small cost of 19 dollars per item.
- To clean jewellery use a soft toothbrush and soapy water.
- All items are water proof however may tarnish more quickly if wet.
- We ask you be mindful of your products and keep them out of sunlight and product free.
Customer Care
We assure all items are of the best quality however we may need to fix or repair an item and get it back to you as soon as we can. Please allow time for your piece to be sent back.
Returns
- We offer a full refund on all items if they are don’t fit or your not 100 percent satisfied with the purchases. For up to 12 weeks.
Exchange
- We will exchange any item for up to 12 weeks if your not happy with it. Store credit can be applied for up to 12 months.
Size Chart
Ring Sizes are in US dimensions
- US 7 - Circumference 54.4mm
- US 8 - Circumference 57.0mm
- US 9 - Circumference 59.5mm
- US 10 - Circumference 62.1mm
You can take a piece of paper and wrap it round your finger and measure it to match the total circumference.